KW / ST Suspensions Warranty

All of our products are made to a very high standard of quality and durability. Even so, a fault can occasionally occur.

If you believe a product you have purchased is faulty, please contact us before removing, disassembling, or returning anything, and follow the steps below so we can handle your warranty claim or repair as quickly and easily as possible.

About this warranty

This warranty against defects is given by the manufacturer of the product, KW automotive GmbH (KW and ST Suspensions), and is administered in Australia and New Zealand by Scuderia Autoart Pty Ltd, the official KW distributor for Australia and New Zealand. It covers defects in the materials or workmanship of the product.

Sandbox template: warranty period awaiting confirmation before go-live.

Warranty period: [insert the period from KW’s AU/NZ warranty terms for each product line, e.g. “x years from the date of purchase”, and any shorter period for track or competition products]

Costs of a claim: you are responsible for the cost of sending the product to us for assessment, unless we agree otherwise. If the product is found to be defective, we will reimburse your reasonable return costs. If the product cannot be returned without significant cost (for example, a complete kit still fitted to your vehicle), contact us and we will arrange inspection or collection at our expense.

To make a claim, follow the steps below.

Step 1: Complete the warranty form

Download the KW warranty form and complete page 1 with:

  • your name and contact details
  • your order or invoice number, as proof of purchase
  • the vehicle make, model, build year and VIN
  • the product name and part number
  • a description of the fault and when it started

Download: KW Warranty PDF

Step 2: Complete page 2 (set-up and measurements)

Complete page 2 with the installation and set-up details needed to assess the claim, including:

  • the ride-height measurements as set on the vehicle
  • the current spring and damper settings
  • clear photographs of the installed product and of the fault

Accurate measurements matter: each claim is assessed against the manufacturer's specifications, and a product that has been set up or used outside those specifications (for example, ride height set beyond the permitted range) may not be covered.

Step 3: Email the form to us

Email the completed form, together with your photographs, to warranty@scuderia-autoart.com.

We will log the warranty claim or repair in our system and email you a returns (RMA) number. Please quote this returns number on all further correspondence about your claim.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given by this warranty are in addition to your rights and remedies under the Australian Consumer Law.

Contact us

Scuderia Autoart Pty Ltd

Unit 2/39 Hotham Parade, Artarmon NSW 2064, Australia

Phone: +61 2 9114 6886

Email: warranty@scuderia-autoart.com

Web: scuderia-autoart.com

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